Assistant Officer Specialist Operations Consumer Banking Operation Technology and Operations
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will process daily settlements for digital payment and card channels, validate settlement files, resolve settlement breaks, and monitor exceptions. You will manage digital transaction operations, reconcile banking and payment records, balance the general ledger, investigate discrepancies, and process chargebacks and disputes within required timelines.
Responsibilities
- Process daily settlements for digital payment channels and card transactions
- Validate settlement files and financial postings
- Investigate settlement breaks and resolve exceptions within defined TATs
- Manage operations for UPI, IMPS, NEFT, RTGS, AEPS, debit card, and credit card transactions
- Monitor transaction failures, reversals, and customer exceptions
- Support production incidents and payment outages
- Reconcile core banking, payment switch, card network, and settlement records
- Resolve unreconciled transactions and balance the general ledger
- Prepare reconciliation reports and audit-ready documentation
- Process chargebacks, representments, pre-arbitration, arbitration, and disputes
- Coordinate with banks, merchants, and card networks to resolve disputes
- Recommend process improvements based on chargeback trends