Payment Operations Consultant
Nium provides global real-time payments infrastructure for businesses, banks, fintechs, marketplaces, payroll providers, and travel companies.
Projects
About Nium Pte. Ltd.
Nium is a global payments infrastructure company that enables businesses and financial institutions to collect, hold, convert, and disburse funds across borders. Its offerings include multi-currency accounts, global payouts, foreign exchange, beneficiary account verification, physical and virtual card issuance, stablecoin-backed cards, the Nium Portal, and APIs for payment integration. Nium serves banks, money transfer operators, marketplaces, payroll providers, spend-management companies, creator-economy platforms, airlines, hotels, and online travel agencies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process retail and institutional transactions, reconcile customer funds and wallet balances, onboard clients, investigate payment issues, and verify bank statements for reprocessing or refunds. You will prepare invoices and reports, support accounting and customer-resolution work, and improve operational processes and automation.
Requirements
- Bachelor's degree
- 2–5 years of payment-processing experience
- Knowledge of cross-border remittances
- Task prioritization and organization
- Interpersonal and communication skills
- Problem-solving and issue-resolution skills
- MS Office
Responsibilities
- Liaise with internal stakeholders to process retail and institutional transactions
- Reconcile incoming customer funds with transactions and confirm sufficient wallet balances
- Onboard institutional, SME, and enterprise clients
- Monitor, investigate, and resolve payment-processing issues
- Verify bank statements across currencies before reprocessing or refunding transactions
- Create monthly client invoices and track settlements
- Provide reconciliation and finance teams with information for accounting queries
- Work with account managers and customer service teams to resolve customer complaints
- Publish MIS reports for management and internal stakeholders
- Organize workflow to meet department objectives
- Work with product and technology teams to improve process efficiency and automation
Benefits
- Flexible holiday schedule