Applications Engineer Learning and Development Open Level
Shield AI is a U.S. defense-technology company developing mission-autonomy software and autonomous aircraft for military and allied operations.
Funding history
Investors
About Shield AI
Founded in 2015, Shield AI builds Hivemind autonomy software and V-BAT and X-BAT aircraft for operations in contested, GPS- and communications-denied environments. Its current site also presents Aechelon synthetic-reality simulation and Vision Systems detection and tracking products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will become an expert in Hivemind workflows and lead hands-on customer training. You will develop training materials, guides, labs, documentation, and learning resources. You will help customers troubleshoot software issues and incorporate field feedback into training content and product improvements.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or a related technical field
- 5+ years of relevant experience
- 3+ years of experience in a customer-facing technical role
- Software engineering background
- C++
- Python
- Communication
- Presentation
- Problem-solving
- Analysis
- Ability to travel approximately 30%, including occasional international travel
Responsibilities
- Become an expert user of the Hivemind software stack and workflows
- Lead in-person customer training engagements
- Develop, maintain, and improve technical training materials, guides, labs, and instructor-led content
- Train customer engineers and technical teams to use Hivemind software and build autonomy applications
- Help customers troubleshoot software usage issues and debug training-related issues
- Collaborate with engineering and product teams to incorporate customer feedback
- Develop and maintain technical documentation and learning resources
- Define best practices for autonomy training and customer enablement
- Represent Shield AI as a technical educator and product expert
Benefits
- Bonus
- Equity
- Temporary benefits package after 60 days of employment