AI Support Engineer
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Maintainer signals as of 9/25/2026
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers through tickets and live calls, diagnose API, integration, authentication, and production issues, and provide end-to-end resolution. You will analyze logs and system behavior, reproduce problems, collaborate with Engineering and Product, and improve tooling and automated support workflows. You will also provide occasional holiday and weekend on-call coverage.
Requirements
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles
- Experience using Codex, ChatGPT, OpenAI API, or similar technologies to automate tasks and integrate tools
- Python scripting or engineering skills
- Expert SaaS troubleshooting skills
- Enterprise communication skills for high-stakes customer incident calls
- Experience building relationships with customers and cross-functional partners
- Computer Science, Computer Engineering, related technical degree, or equivalent practical experience
Responsibilities
- Troubleshoot and resolve complex customer technical issues
- Analyze logs, system behavior, and reproduced issues
- Provide expert guidance on API failures, integrations, authentication errors, and production incidents
- Serve as an escalation point for complex technical issues
- Partner with Engineering to resolve and prevent recurring problems
- Create scalable solutions with Product and Go-To-Market teams
- Implement automation and AI-powered operational workflows
- Provide occasional holiday and weekend on-call coverage
Benefits
- Medical, dental, and vision insurance for employees and their families
- Mental health and wellness support
- PRSA plan with 8% employer matching
- Unlimited time off
- Annual learning and development stipend of $1,500 USD equivalent
