AI Support Engineer Biosciences
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Maintainer signals as of 9/25/2026
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own complex support cases for life sciences customers, diagnose technical and operational issues, coordinate escalations, and support workflows across ChatGPT, Codex, and the API. You will build support processes, playbooks, tooling, knowledge resources, feedback loops, and automation for biosciences support.
Requirements
- 8+ years of technical support, support engineering, escalations, technical account management, solutions operations, product operations, incident management, or related experience
- Familiarity with life sciences workflows such as computational biology, bioinformatics, genomics, transcriptomics, or drug discovery
- Ability to triage scientific tools and workflows
- Codex, ChatGPT, OpenAI API, and Python automation skills
- Expert SaaS troubleshooting skills
- Enterprise customer communication and incident-management skills
- Bachelor's degree in a relevant technical field or equivalent practical experience
Responsibilities
- Own complex technical and operational support cases from intake through resolution
- Serve as an escalation point for complex technical issues
- Support customer workflows across ChatGPT, Codex, and the OpenAI API
- Build intake flows, diagnostic procedures, routing logic, escalation paths, playbooks, and knowledge content
- Route issues to appropriate specialized owners while maintaining accountability
- Coordinate escalations across technical, product, security, legal, account, and bioscience stakeholders
- Identify recurring issues and create durable fixes, documentation, and product improvements
- Build customer-feedback loops for bugs, product gaps, and unmet needs
- Use AI, automation, and technical solutions to improve support operations
- Define the long-term operating model and service levels for biosciences support
Benefits
- Equity
- Performance-related bonuses for eligible employees
- Medical, dental, and vision insurance
- Health Savings Account employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible paid time off or up to 15 days annually for non-exempt employees
- Paid company holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Daily office meals and eligible meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends may be provided
