Agent Operations Territory Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa. Its offerings include money transfers, deposits and withdrawals, bill payments, airtime purchases, merchant payments, collections, bulk payments, and checkout APIs.
Funding
Projects
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
About the Role
You will manage product rollouts and supervise agents across different cities. You will lead a team of agent openers who recruit and train agents within your territory, and you will make sure the agent network is fully trained on applications, contracts, rebalancing options, and fraud management. You will collaborate with the BTL team to keep the network well-branded and equipped, and with the agent liquidity team to monitor cash and float availability. You will visit agents routinely to assess performance and report emerging issues, identify and close underperforming agents, and recover Wave items and equipment. You will be the primary contact for agency networks acquiring Wave products in your territory and champion excellent customer service among distributors and agents.
Requirements
- Fluent in English and Krio with a good command of the local language
- At least 2 years of relevant work experience managing an agent network in Sierra Leone
- Minimum of 1 year of experience managing field-based teams
- Bachelor's degree in Sales, Marketing, or an equivalent
- Work authorization in Sierra Leone
Responsibilities
- Manage agent recruitment by leading a team of agent openers who recruit and train agents within the territory
- Ensure agent quality and compliance with legal and policy requirements
- Guarantee the agent network is fully trained on applications, contract contents, rebalancing options, and fraud management
- Collaborate with the BTL team to maintain a well-branded and equipped agent network
- Collaborate with the agent liquidity team to monitor cash and float availability at agent locations
- Manage risk through routine visits to report emerging issues and assess agent performance
- Identify underperforming agents, close them, recover Wave items and equipment, and ensure branding material is removed
- Serve as the primary contact for all agency networks acquiring Wave products in the territory
- Champion excellent customer service among distributors and agents
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care
- Airtime reimbursement
- Free food