Associate Recovery Specialist Risk Management Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage written-off portfolios, negotiate sustainable repayment arrangements, and recommend remedial actions. You will address customer issues, escalate risks, prepare recovery documentation, process account transactions, use analytics to improve recovery performance, and support process improvement initiatives.
Requirements
- Hold a degree or diploma in a related discipline
- Have at least 3 years of credit collection or recovery experience in banking or financial services
- Have unsecured litigation experience as an advantage
- Have communication and negotiation skills
- Have analytical, problem-solving, and decision-making abilities
Responsibilities
- Manage written-off portfolios and achieve recovery targets
- Engage customers to negotiate repayment arrangements
- Review customer profiles and recommend remedial actions
- Address customer complaints, queries, and disputes
- Handle difficult recovery cases
- Identify and escalate risks and irregularities
- Maintain compliance with policies, controls, regulations, and laws
- Prepare recovery letters and documentation
- Process account closures, payment transfers, and refunds
- Use digital tools and analytics to improve recovery performance
- Support automation and process optimization initiatives