Agent Operations Regional Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Oversee agent network acquiring and operations for an assigned region, supervise agent openers, coordinate agent growth and contracting, ensure training and certification, monitor liquidity and performance, manage risk and agent churn, and champion customer service and regulatory compliance.
Requirements
- Fluent in English.
- Master's degree in a related field.
- Fluent in French and English.
- At least 5 years of relevant experience managing an agent network in Burkina Faso.
- At least 2 years of experience managing field-based teams.
- Experience overseeing agent network activities in upcountry areas.
Responsibilities
- Coordinate Agent Openers in identifying opportunity areas for new agent locations and acquiring agents according to selection criteria.
- Ensure agents are recruited in compliance with legal and policy requirements.
- Ensure agents execute valid contracts and are trained on contract contents before signing.
- Ensure agents are trained and certified on products, procedures, KYC, and AML/CTF.
- Coordinate delivery of supplies and outlet branding.
- Coordinate cash and e-value availability monitoring with Liquidity and Agent Quality Territory teams.
- Manage teams monitoring agent performance against targets through reports.
- Coordinate agent closures, recover Wave equipment, and remove branding materials.
- Act as the primary contact for agency networks acquiring and Wave products in the region.
- Execute operational excellence, manage costs, and ensure compliance with internal policies and regulations.
- Champion customer service and quality service delivery standards.
Benefits
- Generous health insurance for employees and dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized childcare when returning to work
- Airtime reimbursement
- Free food
- Beautiful office space
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing interest in Wave and the role.
