Fraud Operations Manager
Polymarket is a decentralized information markets platform that lets users bet on the outcome of real-world events.
Maintainer signals as of 9/2/2026
Funding history
About Polymarket
Polymarket is an information markets platform where users can trade on the outcomes of various events, leveraging the power of free markets to forecast the future. It provides a mechanism for users to bet on real-world events and earn money based on the outcomes.
Skills
About the Role
You will build and manage fraud operations workflows covering case routing prioritization investigations documentation escalations and closure. You will lead Fraud Analysts and BPO partners establish SLAs and quality controls identify process bottlenecks introduce automation and AI where appropriate and report on fraud operations performance and impact.
Requirements
- 7 or more years of hands on experience in fraud financial crimes payments risk or trust and safety
- 3 or more years of direct people management experience
- Experience building fraud operations workflows investigation processes SOPs and escalation frameworks
- Deep knowledge of fraud investigations and common fraud typologies
- Experience managing high volume operational queues with metrics SLAs and QA/QC processes
- Strong analytical mindset using case data and operational metrics
- Experience managing BPO or outsourced operations teams
- Ability to create structure in a fast moving environment
- Experience deploying AI machine learning or automation in fraud or risk operations is a plus
- Familiarity with KYC AML or sanctions programs is a plus
- Experience in regulated financial services brokerage derivatives or payments is a plus
- Experience with case management fraud detection or investigation tooling is a plus
Responsibilities
- Build end to end fraud operations workflows
- Manage coach and develop Fraud Analysts
- Establish SLAs queue metrics case aging targets productivity standards and QA/QC processes
- Oversee BPO and outsourced operations partners
- Identify investigation bottlenecks and manual processes
- Work with Product and Engineering on automation and AI tools
- Partner with Fraud Strategy Data Science and Compliance on detection controls
- Deliver reporting on volumes backlogs losses customer impact and BPO performance
- Support regulatory audit and internal review requests
Benefits
- Equity
- Unlimited PTO
- Full health vision and dental coverage
- 401k match
- New MacBook Pro display and accessories
