Adoption Strategist - LATAM

Skills

About the Role

Design and run scalable onboarding tracks, lifecycle campaigns, workshops, webinars, and adoption playbooks for corporate and mid-market customers. Build product expertise, audit agent configurations, track adoption metrics, develop data-driven strategies, and collaborate across customer-facing and internal functions to increase product adoption.

Requirements

• 6+ years of experience in adoption, customer or partner enablement, digital customer success programs, enterprise growth, or a similar role
• Experience at an AI-native or highly technical company with a large low-touch customer portfolio
• Experience with voice AI, text-to-speech, conversational AI, or developer-facing products
• Experience building adoption programs from the ground up
• Experience building AI-powered automations and workflows
• Strong analytical skills and experience using data to identify trends and opportunities
• Ability to drive cross-functional outcomes without direct authority
• Experience managing a high-volume mid-market or commercial customer portfolio
• Fluency in Spanish and English

Responsibilities

• Build and deliver scalable enablement and activation programs
• Develop deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative
• Audit customer agent prompts, configurations, and feature setups
• Track adoption metrics and develop data-driven adoption strategies
• Partner with Account Management and Customer Experience on adoption campaigns, workshops, and webinars
• Unify adoption strategy across the customer journey with internal and external partners
• Support high-impact initiatives for the local go-to-market team and global results

Benefits

• Annual professional development stipend
• Annual social travel stipend
• Annual company offsite
• Monthly co-working stipend