Adoption Strategist - LATAM
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Design and run scalable onboarding tracks, lifecycle campaigns, workshops, webinars, and adoption playbooks for corporate and mid-market customers. Build product expertise, audit agent configurations, track adoption metrics, develop data-driven strategies, and collaborate across customer-facing and internal functions to increase product adoption.
Requirements
- 6+ years of experience in adoption, customer or partner enablement, digital customer success programs, enterprise growth, or a similar role
- Experience at an AI-native or highly technical company with a large low-touch customer portfolio
- Experience with voice AI, text-to-speech, conversational AI, or developer-facing products
- Experience building adoption programs from the ground up
- Experience building AI-powered automations and workflows
- Strong analytical skills and experience using data to identify trends and opportunities
- Ability to drive cross-functional outcomes without direct authority
- Experience managing a high-volume mid-market or commercial customer portfolio
- Fluency in Spanish and English
Responsibilities
- Build and deliver scalable enablement and activation programs
- Develop deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative
- Audit customer agent prompts, configurations, and feature setups
- Track adoption metrics and develop data-driven adoption strategies
- Partner with Account Management and Customer Experience on adoption campaigns, workshops, and webinars
- Unify adoption strategy across the customer journey with internal and external partners
- Support high-impact initiatives for the local go-to-market team and global results
Benefits
- Annual professional development stipend
- Annual social travel stipend
- Annual company offsite
- Monthly co-working stipend