Account Manager
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage and grow client accounts by understanding their needs and aligning solutions to deliver value. You will act as the escalation point for complex issues, collaborate with internal teams to resolve problems, onboard and train clients, gather and analyze feedback, report on performance metrics, and identify upsell and cross-sell opportunities.
Requirements
- Experience in a fintech, SaaS, or payment services company
- Proven experience in Customer Success, Account Management, or Customer Operations
- Strong interpersonal and communication skills
- Demonstrated problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Google Workspace and Microsoft Office
- Experience with CRM software, with HubSpot preferred
- Flexible across time zones
Responsibilities
- Manage client relationships
- Act as escalation point for complex client issues
- Collaborate with internal teams to deliver solutions
- Identify upsell and cross-sell opportunities
- Gather and analyze client feedback
- Report on account performance and client satisfaction metrics
- Support client onboarding and training
- Address technical and operational client challenges
- Streamline workflows and internal processes
- Ensure data security and accurate record-keeping
- Provide market insights and competitive intelligence
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package
- Opportunities for career growth in leadership and strategy
- Collaborative, inclusive environment where contributions are recognised and valued
