Abuse Investigator Scams and Fraud

Skills

About the Role

You will investigate potential scams and fraud involving products, assess complex and urgent cases, distinguish abuse from legitimate use, document defensible findings, recommend proportionate responses, and communicate findings and uncertainty to leadership and cross-functional partners.

Requirements

• Knowledge of online scams and financial fraud
• Technical and analytical skills
• Ability to make judgments from incomplete or conflicting evidence
• At least five years of experience investigating online scams, financial fraud, cybercrime, or related online abuse
• At least two years of experience conducting applied abuse research or improving investigative practices
• Report writing for technical and nontechnical audiences
• Knowledge of AI product misuse

Responsibilities

• Investigate potential scams and fraud involving products and document defensible findings
• Assess urgent and ambiguous cases and distinguish substantiated abuse from legitimate use
• Recommend proportionate responses to abuse
• Communicate findings, uncertainty, and recommendations to leadership and cross-functional partners
• Improve responses to emerging scams and fraud

Benefits

• Medical, dental, and vision insurance for employees and their families, with employer Health Savings Account contributions
• Pre-tax Health FSA, Dependent Care FSA, and commuter expense accounts
• 401(k) retirement plan with employer match
• Paid parental, medical, and caregiver leave
• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• Paid company holidays, coordinated office closures, and paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Daily office meals and eligible meal delivery credits
• Relocation support for eligible employees
• Charitable donation matching and wellness stipends may be provided