Vice President of Global Operations
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 9/2/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and deploy a centralized automated global operations framework from the ground up. You will build CRM and tracking systems, establish a 24/7 follow-the-sun operating model, optimize client onboarding and lifecycle processes, define operational metrics, oversee compliance and lead multi-region operational teams.
Requirements
- At least 7 years of senior operations leadership experience
- Experience in high-growth FinTech SaaS or technology-enabled services
- Track record building international operations from the ground up
- Hands-on experience implementing global CRM systems and automated tracking tools
- Experience managing multi-jurisdictional 24/7 operations across Europe APAC and the US
- Strong analytical and systems-oriented approach
- Ability to move between strategic planning and hands-on execution
Responsibilities
- Build and scale centralized global operations architecture
- Implement and automate CRM systems and operational tools
- Establish a 24/7 follow-the-sun operating model
- Own and optimize client onboarding and lifecycle operations
- Provide process and metric support for commercial growth
- Establish global KPIs and operational analytics
- Align product technology compliance and customer-facing functions
- Oversee multi-jurisdictional compliance and risk frameworks
- Build mentor and lead multi-region operations teams
- Act as the escalation point for global operational challenges
Benefits
- Comprehensive rewards package
