Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

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Skills

Customer Service Cvent Event Management Hotel Contracts Invoice Reconciliation Jira Navan Operations Ticketing Travel Travel Policy Vendor Management Workramp

Candidate Availability

Onsite · New York · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will provide end-to-end employee travel support, resolve Jira tickets, assist with Navan bookings, communicate travel policy, coordinate group travel and meetings, deliver training, and identify improvements to travel operations.

Requirements

2-5 years of travel support, customer service, or operations experience
Experience with Navan, Concur, TripActions, or comparable corporate travel platforms
Business travel experience with supplier agreements and vendor relationships
Experience managing a support queue using Jira, Zendesk, or similar tools
Experience with event management tools such as Cvent or Planned
Knowledge of hotel contract fundamentals
Customer service skills
Ability to manage multiple open issues
Ability to communicate travel policy and platform guidance
Experience maintaining self-help resources and reference documentation

Responsibilities

Manage employee travel questions, escalations, urgent needs, and Jira tickets
Resolve travel issues or escalate them to the Senior Manager of Travel Programs
Support Navan bookings, platform questions, and technical troubleshooting
Assist Executive Assistants with complex, multi-city, and VIP itineraries
Guide employees on travel policy and exception requests
Communicate travel disruptions to Executive Assistants and leaders
Ensure employees complete WorkRamp travel training
Track support trends and employee feedback
Coordinate logistics for offsites, events, and meetings
Source and book room blocks and meeting spaces
Manage group air, attendee requirements, rooming lists, ground transportation, and invoices
Support travel program operations and industry best practices

Benefits

Equity packages
Restricted Stock Units
Paid time off
Paid holidays
Leave of absence programs
Health insurance
Dental insurance
Vision insurance
Employer HSA contributions
Paid parental leave
Life insurance
Short-term disability insurance
Long-term disability insurance
Tuition reimbursement
Mental health and wellness support
Commuter benefits
Cell phone stipend
401(k) plan with up to 4% company match
Volunteer time off
Global travel insurance and emergency assistance
Daily meals allowance