Technical Support Specialist – Autonomous Vehicles

Skills

About the Role

You will support autonomous vehicle operations from an on-site operations center in Austin. This is a computer-based role with no driving. You will monitor vehicles through fleet systems, review camera feeds and data, provide remote support, document incidents, troubleshoot and escalate issues, and join incident reviews and RCA. Shifts rotate and include weekends.

Requirements

• 1+ year of experience in technical support, operations, dispatch, fleet operations or similar
• Strong computer and troubleshooting skills
• Comfortable monitoring multiple screens and camera feeds
• Attention to detail
• Quick decision-making
• Strong written and verbal communication
• Basic understanding of traffic laws
• Able to work on-site in Austin, TX
• Available for rotating shifts including weekends
• Must pass background checks
• Clean driving record

Responsibilities

• Monitor assigned autonomous vehicles through computer-based fleet and remote-support systems
• Review camera feeds and system information to identify issues
• Provide remote operational support
• Respond to alerts and operational events
• Document interventions and incidents in real time
• Use tools such as Jira, YouTrack, Notion and Google Sheets
• Review completed trips for unusual events
• Troubleshoot technical problems and escalate when necessary
• Participate in incident reviews and Root Cause Analysis
• Track operational metrics and maintain records
• Communicate during shift handoffs
• Follow safety procedures and protocols

Benefits

• Training provided on company-specific systems