Technical Support Engineer
Together AIVisit Together AI website
Together AI operates an AI-native cloud platform for open and custom AI models.
San Francisco, United States
About Together AI
Together AI provides production AI infrastructure spanning inference, accelerated compute, model training and fine-tuning, and secure code sandboxes for AI development.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage support tickets and resolve customer issues involving APIs, model workflows, deployments, identity, billing, and account access. You will reproduce errors, provide maintenance and incident updates, configure SSO connections, coordinate escalations, and manage support documentation and ticket states.
Requirements
- 2+ years of customer-facing technical experience
- Ability to read and write curl and HTTP requests and interpret JSON errors
- Knowledge of bearer tokens, rate limits, and API key scoping
- Knowledge of SaaS billing, invoices, prepaid credits, and refunds
- Working knowledge of SAML and OIDC
- Familiarity with Kubernetes, SLURM, Ansible, network fabrics, NFS storage, containers, and scripting
- Experience with a customer support platform
- Knowledge of language-model APIs and inference concepts
- Communication skills for technical and non-technical stakeholders
Responsibilities
- Triage and respond to inbound support tickets
- Identify ticket patterns and escalate them with case context
- Write customer status updates and maintenance notifications
- Answer questions about APIs, model workflows, and endpoint configuration
- Reproduce reported errors and provide next steps
- Provision and configure enterprise SSO connections
- Diagnose identity-provider configuration and login failures
- Triage billing questions and coordinate refunds and escalations
- Resolve API key, organization linkage, access, and limit issues
Benefits
- Startup equity
- Health insurance
- Remote-work flexibility