Technical Support Engineer

Skills

About the Role

You will build and document support processes from the ground up designed to scale You will identify improvements implement automations and preempt recurring issues before they become customer facing problems You will support brokerage clients with trading and liquidity support working directly with Assets and Brokerage operations teams to investigate and resolve issues to keep workflows running smoothly You will work alongside Solutions Engineering to guide enterprise clients in financial services and technology through onboarding You will collaborate across Product and Engineering to support new features and products with a clear focus on the customer experience

Requirements

• 2-3+ years in technical support or customer-facing engineering preferably at a fast-paced fintech or high-growth tech company
• Comfortable operating in environments with limited process you can prioritize independently move quickly and build structure where none exists
• Experienced collaborating with engineers product managers and enterprise or institutional clients
• Strong troubleshooting, documentation, and incident management skills with working knowledge of cloud platforms APIs and fintech compliance requirements
• Experience with brokerage or trading operations whether through trade lifecycle support asset movement or working alongside ops teams to resolve execution issues
• Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context
• Self-directed and accountable you surface issues propose solutions and follow through without being prompted
• Bonus hands-on experience with blockchain, crypto, or digital asset platforms

Responsibilities

• Define and evolve support operations to anticipate customer needs and raise service standards
• Architect onboarding experiences for high profile enterprise clients in collaboration with Solutions Engineers
• Monitor platform activity and collaborate with developers infrastructure and product to spot and solve pain points before they impact clients
• Build automations to replace manual workflows and free the team to focus on high impact work
• Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams
• Build relationships with big institutions, acting as both a technical expert and advocate for client success throughout their lifecycle
• Document breakthroughs, codify new best practices, and lead post incident reviews that shape how support scales for rapid growth

Benefits

• Equity
• Bonus
• 10% Bonus