Technical Support Engineer
Paxos is a regulated blockchain infrastructure platform offering settlement, liquidity, and tokenization services.
Maintainer signals as of 8/14/2026
Funding history
About Paxos
Paxos is a financial technology company that provides blockchain-based infrastructure solutions for the financial industry. It offers a platform for secure, fast, and cost-effective settlement of financial transactions and assets, enabling financial institutions to streamline operations and unlock new revenue opportunities. Paxos aims to modernize financial market infrastructure and make financial services more accessible.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and document support processes from the ground up designed to scale You will identify improvements implement automations and preempt recurring issues before they become customer facing problems You will support brokerage clients with trading and liquidity support working directly with Assets and Brokerage operations teams to investigate and resolve issues to keep workflows running smoothly You will work alongside Solutions Engineering to guide enterprise clients in financial services and technology through onboarding You will collaborate across Product and Engineering to support new features and products with a clear focus on the customer experience
Requirements
- 2-3+ years in technical support or customer-facing engineering preferably at a fast-paced fintech or high-growth tech company
- Comfortable operating in environments with limited process you can prioritize independently move quickly and build structure where none exists
- Experienced collaborating with engineers product managers and enterprise or institutional clients
- Strong troubleshooting, documentation, and incident management skills with working knowledge of cloud platforms APIs and fintech compliance requirements
- Experience with brokerage or trading operations whether through trade lifecycle support asset movement or working alongside ops teams to resolve execution issues
- Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context
- Self-directed and accountable you surface issues propose solutions and follow through without being prompted
- Bonus hands-on experience with blockchain, crypto, or digital asset platforms
Responsibilities
- Define and evolve support operations to anticipate customer needs and raise service standards
- Architect onboarding experiences for high profile enterprise clients in collaboration with Solutions Engineers
- Monitor platform activity and collaborate with developers infrastructure and product to spot and solve pain points before they impact clients
- Build automations to replace manual workflows and free the team to focus on high impact work
- Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams
- Build relationships with big institutions, acting as both a technical expert and advocate for client success throughout their lifecycle
- Document breakthroughs, codify new best practices, and lead post incident reviews that shape how support scales for rapid growth
Benefits
- Equity
- Bonus
- 10% Bonus
