Technical Support Engineer
Paxos is a regulated blockchain infrastructure platform offering settlement, liquidity, and tokenization services.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Paxos
Paxos is a financial technology company that provides blockchain-based infrastructure solutions for the financial industry. It offers a platform for secure, fast, and cost-effective settlement of financial transactions and assets, enabling financial institutions to streamline operations and unlock new revenue opportunities. Paxos aims to modernize financial market infrastructure and make financial services more accessible.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Build and document scalable support processes, implement automations, support brokerage clients with trading and liquidity workflows, guide enterprise client onboarding, and collaborate with Product and Engineering on customer-focused features.
Requirements
- 2-3+ years of experience in technical support or customer-facing engineering.
- Ability to prioritize independently and build structure in environments with limited process.
- Experience collaborating with engineers, product managers, and enterprise or institutional clients.
- Strong troubleshooting, documentation, and incident management skills.
- Working knowledge of cloud platforms, APIs, and fintech compliance requirements.
- Experience with brokerage or trading operations, trade lifecycle support, asset movement, or execution issues.
- Exposure to trade investigation, execution quality monitoring, or liquidity operations.
- Self-directed, accountable, and able to follow through independently.
- Hands-on blockchain, crypto, or digital asset platform experience is a bonus.
Responsibilities
- Define and evolve support operations to anticipate customer needs and raise service standards.
- Architect onboarding experiences for high-profile enterprise clients with Solutions Engineers.
- Monitor platform activity and collaborate with developers, infrastructure, and product teams to resolve issues proactively.
- Build automations to replace manual workflows and improve support scalability.
- Investigate trade discrepancies, support asset movement, and monitor trade execution quality.
- Build relationships with institutional clients as a technical expert and advocate for client success.
- Document best practices and lead post-incident reviews to improve support operations.
Benefits
- Equity
- Bonus
- 10% Bonus
