Technical Support Engineer
Factory is an AI software-development platform that lets enterprises plan, build, review, test, and ship software with governed autonomous agents (“Droids”).
About Factory
Factory provides a model-independent, enterprise software-development system spanning the SDLC, with deployment options including managed, private, on-premises, and air-gapped environments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve customer architecture, performance, recovery, security, and operational challenges. You will represent customer needs to product and engineering stakeholders, build diagnostics and automation tools, develop deployment playbooks, and create scalable processes and dashboards with cross-functional partners.
Requirements
- Proficiency in Python, Go, Java, C++, JavaScript, or Node.js
- Experience administering large-scale production environments
- Knowledge of hardware, operating systems, networks, firewalls, load balancers, and cloud platforms
- Excellent written and verbal communication skills
- Diagnostic and real-time problem-solving skills
- Ability to learn new technical skills and technologies rapidly
- Teamwork skills and judgment about when to collaborate
Responsibilities
- Resolve customer technical issues involving architecture, performance, recovery, security, and operations
- Represent customer needs to product management and engineering
- Develop performance benchmarking, diagnostic, and automation tools
- Create deployment and operational-excellence playbooks
- Design scalable processes and dashboards with customer success, growth, and engineering
