Technical Success Manager
Marqeta is a card-issuing and payment-processing technology company. Its platform helps fintechs, financial institutions, and technology companies build and manage debit, credit, prepaid, and virtual card programs.
Funding history
About Marqeta, Inc.
Marqeta provides a modern, API-driven card issuing platform for embedded payment and financial-service experiences. It offers card issuing and processing, virtual cards, Just-in-Time funding, dynamic spend controls, PCI-compliant widgets, fraud and risk tools, tokenization, data insights, and program management. Its customers use the platform for consumer and commercial payments, digital banking, credit, supplier payments, expense management, and commercial banking solutions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the configuration, deployment, and technical onboarding of standardized products for new customers. You will guide customers through API integrations, develop product expertise and enablement materials, advocate for customer needs, and partner with project, product, sales, and account-management stakeholders to deliver client goals.
Requirements
- 5+ years of experience in a technical customer-facing role
- Exceptional oral and written communication skills
- Ability to manage projects independently and solve problems proactively
- Expert proficiency in REST APIs, SFTP, SQL, and Datadog
- Ability to work across teams and build client and stakeholder relationships
- Ability to understand customer needs and design practical solutions
- Ability to connect daily work to business goals and team priorities
- Commitment to learning and contributing to team growth
Responsibilities
- Lead the configuration and deployment of standardized products and services for new customers
- Guide customers through their technical integration journey, especially API integrations
- Develop expertise in Marqeta products and services
- Create customer presentations, internal runbooks, and training content
- Provide customer feedback to internal teams
- Partner with project management, product, sales, and account management to execute client goals
Benefits
- Annual bonus for eligible employees
- Multiple health insurance options
- Flexible vacation time
- Retirement savings program with company contribution
- Equity in a publicly traded company
- Monthly remote-work stipend
- Family-forming benefits
- Up to 20 weeks of parental leave
