Technical Program Manager, Infrastructure Systems & Tooling
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations, reporting to the Delivery & Operations Lead. You will set goals and operating cadences, build dashboards, define data models, own 1P+3P delivery tracking, define capacity acceptance and handover requirements, and lead tooling implementations.
Requirements
- 8+ years in technical program management, operations program management, or infrastructure delivery
- Led end-to-end software or systems implementations for an operations organization
- Fluency with dashboards, KPIs, and executive reporting
- Built governance mechanisms
- Experience with data centers, construction, commissioning, or other mission-critical infrastructure
- Ability to influence senior leaders and partners without direct authority
- Bachelor's degree in Engineering, Computer Science, Information Systems, Construction Management, Operations Management, Business, or equivalent experience
Responsibilities
- Establish and run goal-setting and operating cadence for Infrastructure Operations
- Translate leadership priorities into programs with owners, milestones, and metrics
- Build and operate dashboards, scorecards, and executive reporting
- Define authoritative data models and reporting standards
- Own the 1P+3P delivery-tracking program
- Define requirements for capacity acceptance and operational handover
- Own the Information Governance Process and controlled-document lifecycle
- Lead operations software and tooling implementations from discovery to rollout
- Improve connections among reporting, ticketing, knowledge, and operational systems
- Program-manage cross-functional initiatives
- Coordinate internal and external resources supporting systems and governance
- Capture lessons learned and implement automation and process improvements
Benefits
- Equity
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support for eligible employees
- Charitable donation matching and wellness stipends
