Technical Operations Analyst
All-in-one Philippine e-wallet and cryptocurrency exchange combining crypto trading with payments, bills, QR checkout, mobile load, and remittances.
Funding history
About Coins.ph
Coins.ph is a regulated digital-asset and payments platform operating under the Coins.ph brand. Its services include buying, selling, and holding cryptocurrency; peso wallets; bill payments; mobile load; QR payments; money transfers; and remittances. The current user agreement identifies Betur, Inc. and DCPay Philippines, Inc. as the entities doing business as coins.ph.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
The Technical Operations Analyst serves as the primary point of contact for technical onboarding, troubleshooting, partner coordination, and process improvement between external partners and internal systems.
Requirements
- Bachelor's or higher degree in Computer Science, Information Technology, Engineering, or a related field.
- Familiarity with Jira and Confluence.
- Excellent communication and interpersonal skills.
- Experience with at least one backend programming language such as Java, Python, or Node.js.
- Basic understanding of APIs, system integrations, and RESTful services.
- Experience with debugging, troubleshooting, and log analysis.
- Familiarity with SQL and basic database concepts.
- Experience working with cross-functional teams in a fast-paced environment.
- Strong problem-solving, analytical, organizational, and prioritization skills.
- Experience in technical support, operations, or integration roles is a plus.
- Exposure to Agile or Scrum methodologies is an advantage.
- Willingness to learn new technologies and adapt to changing requirements.
- Experience in fintech, SaaS, or similar technology-driven industries is a plus.
Responsibilities
- Act as the main liaison for partners during technical integration and provide hands-on guidance and support.
- Troubleshoot and resolve technical issues encountered by partners.
- Explain integration requirements, system capabilities, and technical workflows to technical and non-technical stakeholders.
- Monitor integration progress and address potential blockers.
- Bridge communication between external partners and internal engineering or development teams.
- Translate technical concerns into actionable items for developers and relay updates to partners.
- Provide status updates throughout the integration lifecycle.
- Facilitate meetings, discussions, and documentation across teams.
- Identify workflow inefficiencies and recommend improvements.
- Develop and maintain documentation, playbooks, and best practices.
- Standardize processes to improve scalability and consistency.
- Support operational and technical initiatives, including analysis, reporting, and project coordination.
- Assist with testing, validation, and quality assurance for integrations and system updates.
Benefits
- Cross-functional collaboration intended to improve customer experience.
- Career advancement opportunities in a fast-growing organization expanding beyond APAC.
- A culture that welcomes data-backed ideas and meaningful improvements.