Technical Operations Analyst
Skills
About the Role
You will play a critical role in ensuring seamless integration between external partners and internal systems. You will serve as the primary point of contact for technical onboarding, troubleshooting, and cross-functional coordination, helping deliver a smooth and efficient partner experience. You will work closely with partners during technical integration, explain requirements and workflows to technical and non-technical stakeholders, bridge communication with internal engineering teams, and help identify and implement process improvements across integration and operational workflows.
Requirements
- Bachelor's (or higher) degree in Computer Science, Information Technology, Engineering, or a related field
- Familiarity with tools such as Jira and Confluence
- Excellent communication and interpersonal skills
- Experience with at least one backend programming language (e.g., Java, Python, Node.js)
- Basic understanding of APIs, system integrations, and RESTful services
- Experience with debugging, troubleshooting, and log analysis
- Familiarity with SQL and basic database concepts
- Experience working with cross-functional teams in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize effectively
- Detail-oriented with strong organizational skills
- Experience in technical support, operations, or integration roles is a plus
- Exposure to Agile/Scrum methodologies is an advantage
- Willingness to learn new technologies and adapt to changing requirements
- Experience in fintech, SaaS, or similar tech-driven industries is a plus
Responsibilities
- Act as the main liaison for partners during the technical integration phase, providing hands-on guidance and support
- Troubleshoot and resolve technical issues encountered by partners, ensuring timely and effective solutions
- Explain integration requirements, system capabilities, and technical workflows to technical and non-technical stakeholders
- Monitor integration progress and proactively address potential blockers to avoid delays
- Bridge communication between external partners and internal engineering or development teams
- Translate technical concerns into actionable items for developers and relay updates back to partners
- Provide consistent status updates to stakeholders throughout the integration lifecycle
- Facilitate meetings, discussions, and documentation to support smooth collaboration across teams
- Identify inefficiencies in integration and operational workflows and recommend improvements
- Develop and maintain documentation, playbooks, and best practices for partner integrations and technical support
- Contribute to the standardization of processes to improve scalability and consistency
- Stay informed on industry trends, emerging technologies, and integration best practices
- Support operational and technical initiatives including ad hoc analysis, reporting, or project coordination
- Assist in testing, validation, and quality assurance efforts related to integrations and system updates