Technical Enablement Associate
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support technical enablement through demo and proof-of-concept environments, technical content, product workflows and learning experiences. You will configure and troubleshoot environments, create reusable materials, validate product workflows, support training and events, and assist with program coordination and reporting.
Requirements
- Bachelor’s degree in Computer Science Information Systems Cybersecurity Engineering or a related field or 5+ years of equivalent experience
- 1+ years of experience in customer-facing or communication-focused roles
- Basic programming or scripting experience with Python JavaScript Java Bash or PowerShell
- Foundational knowledge of information technology cybersecurity AI cloud concepts web applications APIs or IAM
- Practical AI fluency and experience using AI tools for productivity research synthesis and content creation
- Ability to follow technical procedures troubleshoot with logs and documentation identify issues and escalate blockers
- Strong communication organization attention to detail collaboration and ownership
- Understanding of adult learning principles and program effectiveness measurement
- Exposure to SSO MFA orchestration identity governance authorization identity verification or identity risk preferred
- Experience supporting demos labs sandboxes proof-of-concept environments workshops or hands-on exercises preferred
- Experience in technical enablement sales engineering software development IT cybersecurity technical support or lab operations preferred
- Experience with REST APIs JSON HTTP browser developer tools command-line tools SQL or Git preferred
- Experience creating technical documentation diagrams presentations videos or learning materials preferred
- Familiarity with learning platforms content repositories project-management tools dashboards collaboration tools Agile or Scrum preferred
Responsibilities
- Learn Ping products and foundational identity and access management concepts
- Configure test refresh and troubleshoot demo lab and proof-of-concept environments
- Document setup steps known issues and repeatable processes
- Create update and repurpose technical enablement materials
- Execute test cases and validate product workflows
- Document defects and communicate findings to technical stakeholders
- Support onboarding training workshops and live or virtual enablement events
- Support task tracking schedules meeting preparation content publishing reporting and feedback collection
- Work generally from 8:00 a.m. to 5:00 p.m. Monday through Friday
- Travel minimally for events up to 10%
Benefits
- Generous paid time off and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset in specific locations
- Employee resource groups
- Team bonding events
- Global volunteering and community initiatives
