Team Lead Technical Support
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and mentor a technical support team serving global merchants, establish support objectives and processes, resolve escalated technical issues, standardize international practices, track team performance, and present results to senior leadership.
Requirements
- 2–6 years of experience directly managing technical support teams
- People leadership and mentoring experience
- Problem-solving capabilities
- Process and procedure development experience
- Ability to handle technical support escalations
- Decision-making and prioritization skills
- Strong communication skills
- Technical background or strong technical affinity
- Willingness to travel occasionally
Responsibilities
- Lead a customer-facing technical support team
- Collaborate with the international leadership team
- Standardize support best practices
- Coach and mentor Support team members
- Define and communicate team objectives and key results
- Track team progress and success
- Present results to Senior Leadership
- Handle escalated technical support requests