Junior Client Support Specialist
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the first point of contact for clients through live chat, email, and telephone. You will provide guidance on trading platforms, products, and services, build strong client relationships, investigate technical queries, deliver effective solutions, and collaborate with Compliance, Payments, and Technical Support teams to resolve enquiries. You will also maintain accurate knowledge of products, industry developments, and internal procedures.
Requirements
- Excellent written and verbal communication skills in English
- Strong computer literacy
- Experience using CRM systems
- Ability to quickly learn new technologies and platforms
- Exceptional attention to detail
- Ability to manage multiple tasks and a high volume of client enquiries
- Strong organisational and time management skills
- Ability to prioritise workload in a fast-paced environment
- Problem-solving, critical thinking, and decision-making abilities
- Ability to work collaboratively
- Passion for customer service
- Previous live chat customer support experience is advantageous but not essential
Responsibilities
- Deliver customer service through live chat, email, and telephone
- Build client relationships by providing guidance on trading platforms, products, and services
- Investigate and resolve technical queries
- Deliver effective solutions and maintain a seamless client experience
- Collaborate with Compliance, Payments, and Technical Support teams to resolve client enquiries
- Stay up to date with company products, industry developments, and internal procedures
Benefits
- 1-month notice period during and after probation
- Monday to Friday working hours from 9:00 AM to 5:30 PM
- 22 days of annual leave
- Monthly allowance
- Group medical insurance