Customer Service Representative Italian and English
eToro is a social investing platform for trading and managing stocks, ETFs, crypto and other assets.
Tel Aviv, Israel
Funding history
Projects
About eToro
eToro is a social investing platform (etoro.com) offering stocks, ETFs, crypto and other assets to retail users worldwide, with a real and long-standing crypto business (eToro Money crypto wallet).
Skills
About the Role
You will provide first-level customer support through live chat, email, and phone. You will handle assistance requests professionally, balance customer and company requirements, communicate clearly in Italian and English, ensure regulatory compliance, and represent products while delivering a strong service experience.
Requirements
- Flexibility to work shifts and weekends
- Excellent command of Italian and English
- Basic understanding of financial markets
- Previous customer service experience
- Client satisfaction focus
- Excellent interpersonal skills
Responsibilities
- Serve as a bridge between the company and its clients
- Provide first-level support via live chat, email, and phone
- Handle assistance requests professionally
- Balance customer interests with company requirements
- Communicate clearly with clients in Italian and English
- Ensure compliance with Cyprus and global regulations
- Represent the company and its products