Team Lead IT Support EMEA
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and lead Adyen’s EMEA IT support function from the Amsterdam office. You will manage a distributed team of nine across Amsterdam, Madrid, and London, define short- and medium-term strategies, improve support operations, automate repetitive work, guide projects, make tooling decisions, and partner with regional stakeholders and vendors.
Requirements
- 2-5+ years of people management and leadership experience in IT support, engineering, or a similar technical environment
- Experience recruiting talent, managing performance, coaching, and mentoring
- Business acumen and stakeholder management skills
- Deep administrative experience with Google Workspace, Okta, Jamf, and Slack
- Experience managing macOS environments
- Knowledge of ticket management systems and data analysis
- Experience using scripting and automation to reduce manual workloads
- Technical understanding of Logitech meeting room equipment, Zoom Rooms, event spaces, all-hands areas, Grafana, and observability tools
- Fluent written and spoken English
Responsibilities
- Develop and execute short- and medium-term EMEA IT support strategies
- Supervise, guide, and mentor a distributed team of nine
- Set team goals, delegate tasks, and manage performance
- Deliver a high-quality EMEA support experience
- Automate repetitive tasks and improve internal IT systems and workflows
- Coordinate support improvement projects, timelines, budgets, and delivery
- Provide architectural and tooling guidance
- Partner with regional management and cross-functional teams
- Manage relationships with external vendors and partners
