Support Engineer Network and Core Infrastructure
QCP is an Asia-based digital asset partner providing institutional-grade digital asset trading and investment solutions across global markets.
About QCP Capital
QCP Capital Pte. Ltd. is a Singapore-headquartered digital-asset trading and market-making company founded in 2017. Its current offerings include spot trading, derivatives, structured solutions, OTC liquidity, institutional execution, collateral management, and tailored digital-asset strategies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support network and core infrastructure operations, including network devices, connectivity, security controls, patching, monitoring, and incident response. You will maintain server-room and end-user hardware, support meeting-room equipment, document infrastructure, and contribute to approved improvement projects.
Requirements
- Around 2 to 3 years of relevant network support, infrastructure operations or IT support experience
- Experience configuring and troubleshooting networks through work, study, labs or projects
- Laptop hardware diagnosis and repair experience
- Working knowledge of Windows and/or macOS setup, imaging and deployment
- Basic understanding of server hardware, RAID, storage health monitoring and backup verification
- Awareness of server-room fundamentals, including rack layout, cable management, UPS and cooling
Responsibilities
- Assist with provisioning, configuring and maintaining network devices, WAN services and VPNs
- Troubleshoot wired, wireless, internet, DNS, DHCP, routing, switching and connectivity issues
- Administer IP address allocation and VLAN records
- Support firewall administration, network access control and network-security alert triage
- Apply approved upgrades, patches, firmware updates and configuration backups
- Maintain Synology NAS systems and verify backups
- Monitor network performance, capacity and security events
- Respond to alerts, collect diagnostic evidence and support incident reviews
- Participate in out-of-hours support or an on-call rota where required
- Inspect and document server-room racks, cabling, power, UPS and cooling
- Diagnose and repair laptop hardware and deploy laptops and peripherals
- Maintain meeting-room and IoT equipment
- Support infrastructure build, test, migration and validation activities
- Create and maintain network diagrams, inventories, configuration records and operating procedures
- Collaborate with internal teams, providers and vendors to resolve issues and deliver changes
Benefits
- Flexible working arrangements as required