Sub Customer Onboarding Team Lead
Adyen is a Dutch financial technology company providing global payment acceptance.
Maintainer signals as of 9/25/2026
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Adyen is seeking a Sub Customer Onboarding Team Lead to manage KYC and CDD operations for customer onboarding. The role leads a team, ensures regulatory compliance and service levels, improves quality assurance, manages capacity and coverage, handles escalations, and supports scalable operational requirements for product launches.
Requirements
- Deep expertise in CDD, KYC, fraud, risk, or compliance
- At least 2 years of experience managing teams in high-volume Operations, Support, or Compliance environments
- Experience with capacity planning, global coverage, and shift structures
- End-to-end ownership of the customer onboarding lifecycle
- Experience improving quality assurance and operational efficiency
- Exceptional stakeholder management skills
- Excellent English communication skills
Responsibilities
- Lead the KYC process during onboarding of new platforms
- Evaluate performance through metrics and present results to senior leadership
- Coach, mentor, and manage team members
- Manage capacity planning, global coverage, and weekend shifts
- Work with Compliance to improve quality assurance scores
- Manage merchant escalations
- Anticipate product launches and implement scalable operational requirements
Hiring Process
Adyen aims to respond to applications within 5 business days. The interview process typically takes about 4 weeks, though timing may vary by role.