Sub Customer Onboarding Team Lead
Adyen is a financial technology company providing a unified platform for payments, data, and financial products. It serves global enterprises, retailers, platforms, marketplaces, and other high-growth businesses.
Projects
About Adyen
Adyen provides payment processing and financial technology services through a single platform. Its offerings include online and in-person payments, payment methods, risk management, authentication, revenue optimization, issuing, payouts, liquidity management, embedded accounts, and capital. Adyen typically serves global enterprises, retailers, SaaS platforms, marketplaces, and other high-growth businesses.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead a global team performing KYC and CDD checks during customer onboarding. You will ensure regulatory compliance and service levels, evaluate performance, manage capacity and coverage, coach team members, improve quality assurance, handle escalations, and align product launches with scalable operational requirements.
Requirements
- Deep expertise in CDD, KYC, fraud, risk, or compliance
- At least 2 years of experience managing teams in high-volume Operations, Support, or Compliance environments
- Experience with capacity planning, global coverage, and shift structures
- End-to-end ownership of the customer onboarding lifecycle
- Experience improving quality assurance and operational efficiency
- Exceptional stakeholder management skills
- Excellent English communication skills
Responsibilities
- Lead the KYC process during onboarding of new platforms
- Evaluate performance through metrics and present results to senior leadership
- Coach, mentor, and manage team members
- Manage capacity planning and global coverage
- Work with Compliance to improve quality assurance scores
- Manage merchant escalations
- Anticipate product launches and implement scalable operational requirements