Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

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Skills

Ai Cloud Infrastructure Competitive Intelligence Customer Experience Customer Feedback Customer Operations Executive Writing Gpu Inference Market Analysis Product Strategy

Candidate Availability

Onsite · United States · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead the customer feedback ecosystem and turn customer, market, and technical signals into evidence-backed recommendations. You will manage executive customer-update cadences, support product planning and go-to-market reviews, assess customer risks and opportunities, monitor competitors, and develop business cases for new services.

Requirements

8+ years in customer operations, Voice of Customer, CX, product strategy, or consulting
Technical fluency in AI platforms, cloud infrastructure, or developer tooling
Ability to evaluate technical differentiation and marketing claims
Executive writing skills
Ability to influence without direct authority
Experience building operating frameworks in ambiguous environments
Experience prototyping and operationalizing workflows with AI tools
Experience at an AI lab, GPU cloud, hyperscaler, or inference platform
Experience building competitive intelligence or Voice of Customer programs
Ability to translate technical insights into business cases

Responsibilities

Design and scale systems for capturing, triaging, and routing customer feedback
Own executive update cadences, including Voice of Customer briefings and Monthly Business Reviews
Identify customer-experience investment opportunities using demand, market analysis, and cost-to-serve data
Advocate for customers in Product and Engineering planning and track requests through adoption
Build business cases for new service offerings and lead their incubation through launch
Support go-to-market teams with account reviews, customer analysis, and research
Maintain customer segmentation, adoption, infrastructure-footprint, risk, and opportunity views
Monitor competing GPU cloud and inference platforms
Track AI model lifecycles and customer workloads
Assess the effects of model shifts on GPU demand, inference offerings, and account risk

Benefits

Equity packages
Restricted Stock Units
Paid time off
Paid holidays
Leave of absence programs
Health insurance
Dental insurance
Vision insurance
Employer HSA contributions
Paid parental leave
Life insurance
Short-term disability insurance
Long-term disability insurance
Tuition reimbursement
Mental health and wellness support
Commuter benefits
Cell phone stipend
401(k) plan with company match up to 4% of salary
Volunteer time off
Global travel insurance and emergency assistance
Daily meals allowance