Solution Team Lead Customer Relations
PostFinance Ltd is a FINMA-regulated Swiss financial institution and systemically important bank serving private and business customers with payments, savings, investments, pensions and digital banking solutions.
About PostFinance Ltd
PostFinance Ltd is a private-law Swiss company and wholly owned subsidiary of Swiss Post Ltd. It operates banking and financial-services products, including digital payments, savings, investing, retirement services, e-trading, and currently available cryptocurrency trading, custody and Ethereum staking.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide joint functional leadership for the customer relations solution, oversee delivery capability, and optimize throughput, quality, resources, and partner management. You will remove obstacles, create conditions for self-organized teams, and promote agile practices, continuous learning, and organizational development.
Requirements
- Tertiary degree in computer science, business information systems, or business administration
- Several years of leadership experience in an agile environment
- Experience with CRM or integrating standard product suites
- Experience with SAFe, Scrum, Kanban, DevOps, and agile product and software development
- Moderation and conflict-resolution skills
- Team, people, organizational-development, and change-management experience
- Fluent German and good written and spoken English
Responsibilities
- Provide joint functional leadership for the customer relations solution
- Ensure solution-team delivery capability and optimize throughput, quality, resource use, and partner management
- Remove obstacles within the solution team and cross-functional collaboration
- Create conditions for agile and self-organized teams
- Promote continuous learning and systematic development
- Support leaders and the organization in applying agile practices
Benefits
- 6 weeks of vacation and unpaid leave options
- Part-time, job-sharing, and top-sharing arrangements
- Home office in many areas
- 18 weeks of fully paid maternity leave and 4 weeks of paternity leave
- Preventive health offerings and ergonomic workstations
- Free Half Fare Travelcard or discounted General Abonnement
- Employee discounts and vouchers up to CHF 500 per year
- Preferential mortgage interest and fee-free accounts, credit cards, and custody accounts
Hiring Process
Apply online; receive confirmation; application review; first interview; second interview; telephone offer; email confirmation and online contract package; onboarding and Welcome Day.