Software Engineer Product
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will develop agent architecture, retrieval, evaluations, voice experiences, simulation, benchmarking, content-management tools, agent-development workflows, and generative tools for creating and improving AI agents.
Requirements
- Production product development
- Full-stack development
Responsibilities
- Develop steerable and verifiable agent architecture
- Build retrieval capabilities for customer knowledge bases
- Develop agent evaluation tools
- Build voice experiences for phone conversations
- Create simulation and benchmarking capabilities
- Build no-code content-management tools
- Adapt development workflows for AI agents
- Build generative tools for agent creation and improvement
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans