Site Operation Manager
Collaborative Robotics, branded as Cobot, develops and deploys collaborative mobile robots for material-handling work alongside people.
Funding history
About Collaborative Robotics
Its commercially available Proxie robot combines autonomous mobility, manipulation, perception, and fleet-management software for hospitals, manufacturing floors, and logistics facilities.
Skills
Candidate Availability
About the Role
You will lead Deployment Engineers and Robot Specialists at two customer sites at different stages, owning the fleet's operational performance and acting as the customer's operational counterpart from first robot delivery through a stable operation. You will be resident on site through launch, handle system escalations, train people, and build standards that make each next site easier. You will be paired with a Deployment Program Manager who owns the customer program while you own the floor.
Requirements
- 4+ years of operations leadership with direct reports in a live physical environment
- Experience standing up a new site, line or operation
- Proven team building: hiring, training and managing performance of a frontline team
- Technical enough to troubleshoot alongside the team and challenge an engineer's diagnosis
- Comfortable as escalation point on a customer's floor, including outside business hours during launch windows
- Fluent with operational metrics
- Willing to be resident on site during launch and stabilisation; roughly 50%-65% travel, up to 80% during launch, or relocation to a customer site region
- Excellent oral and written communication skills
- Must have and maintain US work authorization
Responsibilities
- Work with the onsite team of deployment engineers and robot specialists to deliver key project milestones
- Hire, schedule, coach and manage performance of robot specialists
- Own operational performance of the fleet: mission completion, autonomy rate, intervention rate, uptime
- Be on site for launch through operational stabilization
- Train robot specialists and customer operators so the site can run without you
- Run daily and weekly operating rhythm with customer floor leadership and escalate early to internal support teams
- Enforce and enhance deployment standards through SOPs, checklists, safety and change control
- Report operational data and issues internally and externally, surfacing trends and risks early
- Support handover of a mature site to Customer Success
Benefits
- Equity
- Medical/dental/vision plans
- 401(k) plan
- Unlimited paid vacation
- Paid sick leave
- Parental leave
- Remote work within the US