Service Readiness Engineer

Symbotic develops AI-enabled robotic systems and software for end-to-end warehouse and supply-chain automation.

Wilmington, Massachusetts, United States
About Symbotic Inc.

Symbotic provides turnkey warehouse automation systems that use autonomous robots and AI-enhanced software to store, move, sort, and fulfill goods, including distribution and micro-fulfillment operations.

View jobs by Symbotic Inc.

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will support the deployment, maintenance, and service of robotics and automation equipment. You will develop spare-parts lists, maintain BOMs, manage PLM and asset data, establish maintenance requirements, and provide service input for documentation and equipment support.

Requirements

  • At least 3 years of experience with BOM structures and Engineering Change Orders
  • Experience reading or developing engineering drawings using PLM or CAD tools
  • Knowledge of robotics and automation equipment
  • Excel proficiency and ability to work with large datasets
  • Valid driver's license

Responsibilities

  • Develop spare-parts lists for robotics and automation equipment
  • Maintain maintenance and operations BOM structures
  • Develop and source customer-site spare-parts lists
  • Support part creation and release in the PLM database
  • Review and update datasheets and sourcing information
  • Develop equipment asset lists and planned maintenance requirements in the CMMS
  • Provide technical input for service documentation, tools, test equipment, and spare-parts requirements
  • Provide service feedback to improve product supportability

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • 401K
  • PTO
  • Eligible employees may receive a corporate credit card based on role and travel requirements