Service Delivery Manager

Skills

About the Role

You will run delivery for several customer engagements at once and own workstreams on larger strategic programs. You will scope work with customers and internal teams, coordinate engineering and operations, track promises through go-live and acceptance, and report status clearly. You will also plan and run cross-functional initiatives.

Requirements

• 5–8 years of program or project management experience, including 3+ years in customer-facing delivery of cloud, data center, hosting or infrastructure services
• Experience managing several concurrent engagements
• Technical fluency with cloud and bare metal infrastructure
• Ability to lead through influence
• Strong organization and follow-through
• Clear written and verbal communication
• Proficiency with Smartsheet, Jira, Confluence and Salesforce or similar tools
• Ability to travel up to 15%
• Flexibility to work extended hours including some weekends
• Preferred: PMP, CAPM or equivalent; ITIL Foundation; AI or GPU infrastructure experience

Responsibilities

• Manage delivery for multiple concurrent customer engagements from contract signature through go-live and acceptance
• Act as the customer's day-to-day delivery contact
• Scope engagements and turn them into clear requests for the teams doing the work
• Track promises made to customers and confirm delivery before closing
• Manage the transition to account management and support
• Own defined workstreams on larger strategic programs
• Advocate for the customer and escalate avoidable delays
• Report accurate status to customers and internal stakeholders
• Plan and run cross-functional initiatives, including with partners and vendors
• Apply and improve delivery methods, templates and standards

Benefits

• 100% company-paid medical, dental and vision insurance premiums
• 401(k) with 100% match up to 4%, immediate vesting
• $2,500 annual professional development reimbursement
• 11 holidays plus PTO accrual and rollover
• Increased PTO at 3 and 10 year anniversaries
• 1 month paid sabbatical every 5 years
• Annual anniversary bonus
• $500 remote office stipend in first year and $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription
• Bonus eligible