Senior Technical Account Manager
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/23/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
As a Senior Technical Account Manager, you'll act as a recognized Subject Matter Expert entrusted with managing the highest-spend, global accounts. You will identify systemic operational risks and coordinate cross-functional resources to mitigate impact. You will engage regularly with VPs, Executives, and occasionally C-level stakeholders, translating complex business requirements into multi-product operational strategies. As a leader on the floor, you will optimize delivery frameworks, act as a Cluster Lead, and navigate high-pressure landscapes with poise to cement your status as a Trusted Advisor.
Requirements
- Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.
- Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
- Experience utilizing AI productivity tools to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
- Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
- Demonstrated ability to translate complex business requirements into operational technical strategies for executive audiences.
- Strong mentorship and leadership skills, with a history of enabling the professional growth of peers.
- High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.
- Advanced architectural experience with the Ping Identity suite and APIs is a plus.
- Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols is a plus.
- Experience leading cross-functional task forces or internal efficiency programs is a plus.
Responsibilities
- Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
- Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
- Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
- Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
- Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
- Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
- Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.
Benefits
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)