Senior Technical Account Manager
Incode Technologies is an AI-powered identity verification and fraud prevention company. It provides identity, biometric, liveness, KYC/KYB, authentication, age assurance, and deepfake-defense solutions for global enterprises, including financial institutions, fintechs, marketplaces, governments, telcos, healthcare organizations, and gaming companies.
Maintainer signals as of 8/23/2026
Funding history
About Incode Technologies, Inc.
Incode develops and operates an identity platform that verifies users, businesses, and AI agents through document verification, biometrics, facial recognition, liveness detection, deepfake detection, government-record matching, sanctions and PEP screening, and risk decisioning. Its platform includes configurable verification workflows, case management, analytics, integrations, and developer SDKs. The company serves enterprise customers across financial services, fintech, crypto, commerce, marketplaces, public sector, healthcare, travel, telecommunications, gaming, and other industries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Owns complex technical relationships with global financial institutions in regulated environments. Acts as the executive-level technical authority, translating regulatory and architectural challenges into delivery plans while coordinating engineers, preventing incidents, supporting compliance, and improving customer outcomes.
Requirements
- 5+ years in a technical customer-facing role owning Tier 1 enterprise accounts.
- Full-stack integration fluency across Web/Mobile SDKs, REST, webhooks, async patterns, SQL, logs, and distributed tracing.
- AWS architecture experience with multi-region deployments and availability zones.
- Data analysis and reporting experience with dashboards, health scorecards, SLA reports, and trend analysis.
- Experience leading major production incidents at enterprise accounts.
- Python, Bash, or equivalent scripting and automation proficiency.
- Direct technical experience with Tier 1 financial services institutions.
- Working knowledge of at least two of SOC 2, PCI DSS, GDPR/CCPA, and PIPEDA.
- Experience working with CISOs, InfoSec, internal audit, and compliance stakeholders in a technical vendor role.
- Familiarity with enterprise change management, model governance, freeze windows, and release gating.
- Experience with identity verification, fraud prevention, biometrics, or related security products preferred.
- Knowledge of SDK injection attacks, client-side threat modeling, or mobile application security preferred.
- Experience at a high-growth SaaS company preferred.
Responsibilities
- Serve as the primary technical authority for Tier 1 financial services accounts.
- Own technical account relationships end-to-end, including architecture reviews, roadmap alignment, risk posture, and platform strategy.
- Partner with Account Directors on commercial strategy, retention, and expansion signals.
- Review customer integration architectures across SDKs, REST, webhooks, async systems, SQL, tracing, and AWS.
- Conduct architecture reviews and production readiness assessments.
- Own change and release management, including testing, customer communications, and rollback procedures.
- Lead business continuity and multi-region readiness assessments.
- Run incident response, executive communications, post-incident reviews, and remediation plans.
- Support security reviews, vendor assessments, penetration test responses, and compliance conversations.
- Advise on SDK injection threat modeling, client-side identity verification security, and ML model governance.
- Coordinate internal technical resources and synthesize account patterns into product feedback.
- Build AI-assisted operational workflows and reusable FinServ TAM playbooks.
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Mission-driven work shaping identity verification and digital trust
- Ownership and autonomy in a high-growth company
- Global team and impact
