Senior Site Reliability Engineer, Observability
Ripple provides crypto and blockchain solutions for enterprises, enabling global financial entities to move, manage, and tokenize value. They focus on improving existing financial systems through partnerships and regulatory compliance, with products used in over 50 countries.
About Ripple
Ripple is an enterprise blockchain and crypto solutions company that aims to enable the world to move value as seamlessly as information moves today. Their mission is to build breakthrough crypto solutions for a world without economic borders. Using blockchain technology, Ripple facilitates global financial institutions, businesses, governments, and developers to move, manage, and tokenize value, thereby unlocking greater economic opportunity. The company works within existing financial systems to improve them, partnering with customers to streamline infrastructure and collaborating with regulators to ensure solutions are secure and compliant. Ripple's products are in commercial use by hundreds of customers across more than 50 countries, helping them expand into new markets, access liquidity solutions, and generate crypto-enabled revenue streams. They also support developers by providing tools for building on the XRP Ledger, a fast and sustainable public blockchain. Ripple’s payments, custody and stablecoin solutions empower financial institutions to integrate blockchain and digital assets into their business in a simple, secure, compliant way—all in one place. From instant payments to asset tokenization, blockchain and crypto are happening right now, across the world. It’s happening to suppliers, to retailers, to exchanges, to currencies, to sectors, to industries, to markets, and to global businesses. And it’s happening with Ripple.
Skills
About the Role
You will spend most of your time doing hands-on observability and reliability engineering work while also coaching and consulting with product teams to help them build operational maturity. You will join the Technical Operations team, working across Azure and AWS environments that support predominantly Windows-based infrastructure handling significant payment volume for enterprise treasury customers. You will design and implement monitoring, alerting, and dashboards in New Relic, write NRQL queries for troubleshooting and analysis, and define SLOs, SLIs, and error budgets to help balance feature velocity with reliability. You will lead alert noise reduction efforts, optimize observability costs, and partner with engineering teams to improve structured logging, metrics instrumentation, and distributed tracing. You will develop and maintain Terraform infrastructure as code for monitoring resources, establish IaC governance standards, and author and troubleshoot Azure DevOps pipelines. You will administer Incident.IO, build out incident management foundations including on-call rotation design, escalation policies, and postmortem processes, and track reliability metrics like MTTR and MTTD. You will also enable stream-aligned engineering teams through workshops and hands-on guidance and collaborate with the Subsystems Platform Team on self-service observability capabilities.
Requirements
- 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering with a focus on observability and production operations
- Proven ability to deliver hands-on engineering work while coaching and mentoring teams
- Experience working in Agile/Scrum environments
- Expert-level hands-on experience with New Relic (APM, Infrastructure, Logs, Synthetics, Alerts) and strong NRQL proficiency
- Deep understanding of structured logging, metrics collection (RED/USE methods), distributed tracing, and dashboard/alert design
- Expertise defining and implementing SLOs/SLIs and error budgets
- Hands-on experience with incident management platforms (Incident.IO, PagerDuty, OpsGenie, or similar)
- Experience designing incident response workflows, on-call rotations, escalation policies, and post-incident reviews
- Demonstrated ability to troubleshoot complex production issues using observability data
- Strong Terraform experience for cloud infrastructure and monitoring resources
- Proficiency with PowerShell scripting
- Strong experience with Azure cloud (App Services, Virtual Machines, Azure SQL, networking, monitoring) and working knowledge of AWS
- Experience with Azure DevOps for CI/CD pipeline authoring and troubleshooting
- Experience with Octopus Deploy for deployment management and release orchestration
- Comfort working across both Windows and Linux server environments
- Familiarity with Slack for operational workflows and incident communication
- Experience with alert noise reduction strategies and observability cost optimization (desired)
- Background facilitating chaos engineering or game day exercises (desired)
- Knowledge of VM-hosted SQL Server monitoring and performance optimization (desired)
- Familiarity with FinTech compliance requirements (SOC 2, ISO 27001) (desired)
- Python or Bash scripting experience in addition to PowerShell (desired)
- Familiarity with Jira for incident tracking (desired)
Responsibilities
- Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS
- Write NRQL queries for troubleshooting, analysis, and reporting
- Define and implement SLOs/SLIs and error budgets and coach teams on using them
- Lead alert noise reduction and signal quality engineering
- Optimize observability costs through log ingestion management and pipeline rules
- Partner with engineering teams to improve structured logging, metrics instrumentation, and distributed tracing
- Develop and maintain Terraform infrastructure as code for monitoring resources
- Establish and enforce IaC governance standards for observability infrastructure
- Author and troubleshoot Azure DevOps pipelines
- Administer and configure Incident.IO including alert routing and runbook management
- Build incident management foundations including on-call rotation design and escalation policies
- Track and report on MTTR, MTTD, and incident frequency
- Respond to and debrief on production incidents and facilitate post-incident reviews
- Enable stream-aligned engineering teams through workshops and hands-on guidance
- Collaborate with the Subsystems Platform Team on self-service observability capabilities
- Build team competency through documentation, training materials, and knowledge-sharing sessions
Benefits
- Professional development budget
- Flexible in-office schedule
- Bi-weekly all-company meetings with leadership
- Team offsites, team bonding activities, and happy hours
- Equity
- Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies and family planning benefits
- Catered lunches and fully-stocked kitchens with premium snacks/beverages