Senior Service Delivery Manager
Vultr is an active independent cloud-infrastructure company providing global compute, GPU, bare-metal, storage, Kubernetes, and serverless AI inference services.
About Vultr
Vultr provides globally available cloud infrastructure for developers, enterprises, and AI innovators, including Cloud Compute, Cloud GPU, Bare Metal, Cloud Storage, managed Kubernetes, and serverless inference.
Skills
Candidate Availability
About the Role
You will lead delivery for Vultr's most strategic customers on large, complex AI infrastructure programs. You will be the customer's primary delivery contact, coordinate engineering and operations teams, run executive governance, and ensure every commitment is met through go-live and stable operation. You will also lead cross-functional initiatives and coach other Service Delivery Managers.
Requirements
- 10+ years of program or project management experience, including 5+ years managing customer-facing delivery of large technology programs in cloud, data center, HPC, AI or telecommunications
- Ability to lead through influence
- Executive presence and experience running steering committees
- Solid grasp of infrastructure delivery
- Sound judgment under pressure
- Experience moving customers from project delivery into ongoing operations
- Clear written and verbal communication
- Proficiency with Smartsheet, Jira, Confluence and Salesforce or similar tools
- Ability to travel up to 25%
- Flexibility to work extended hours including some weekends
- Preferred: PMP, PgMP or equivalent; experience building a new delivery function
Responsibilities
- Lead end-to-end delivery for one to two concurrent strategic customer programs
- Own the customer delivery relationship and run executive governance such as steering committees and delivery reviews
- Partner with sales and account management before contract signature to confirm commitments are deliverable
- Coordinate multiple engineering, infrastructure and operations teams, spot risks early and drive resolution
- Advocate for the customer inside Vultr
- Communicate schedule changes early and lead difficult conversations on dates and scope
- Manage the customer path from sales to delivery to support and lead formal customer acceptance
- Lead cross-functional internal initiatives
- Coach Service Delivery Managers and build methods, templates and standards
Benefits
- 100% company-paid medical, dental and vision insurance premiums
- 401(k) with 100% match up to 4%, immediate vesting
- $2,500 annual professional development reimbursement
- 11 holidays plus PTO accrual and rollover
- Increased PTO at 3 and 10 year anniversaries
- 1 month paid sabbatical every 5 years
- Annual anniversary bonus
- $500 remote office stipend in first year and $400 each following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company paid Wellable subscription
- Bonus eligible
