Senior Program and Operations Specialist
Ripple provides crypto and blockchain solutions for enterprises, enabling global financial entities to move, manage, and tokenize value. They focus on improving existing financial systems through partnerships and regulatory compliance, with products used in over 50 countries.
About Ripple
Ripple is an enterprise blockchain and crypto solutions company that aims to enable the world to move value as seamlessly as information moves today. Their mission is to build breakthrough crypto solutions for a world without economic borders. Using blockchain technology, Ripple facilitates global financial institutions, businesses, governments, and developers to move, manage, and tokenize value, thereby unlocking greater economic opportunity. The company works within existing financial systems to improve them, partnering with customers to streamline infrastructure and collaborating with regulators to ensure solutions are secure and compliant. Ripple's products are in commercial use by hundreds of customers across more than 50 countries, helping them expand into new markets, access liquidity solutions, and generate crypto-enabled revenue streams. They also support developers by providing tools for building on the XRP Ledger, a fast and sustainable public blockchain. Ripple’s payments, custody and stablecoin solutions empower financial institutions to integrate blockchain and digital assets into their business in a simple, secure, compliant way—all in one place. From instant payments to asset tokenization, blockchain and crypto are happening right now, across the world. It’s happening to suppliers, to retailers, to exchanges, to currencies, to sectors, to industries, to markets, and to global businesses. And it’s happening with Ripple.
Skills
About the Role
You will be responsible for maintaining and scaling high-caliber program and operational processes for high-impact global growth programs, including FinTech grants and accelerator programs, with a focus on growing XRP Ledger (XRPL) blockchain adoption. This role sits at the intersection of program strategy and operational excellence, ensuring programs run smoothly, consistently, and at scale. You will lead end-to-end program operations, partnering cross-functionally with Finance, Legal, Compliance, and Marketing to ensure seamless execution. You'll own key global initiatives and partnerships, support Ecosystem Managers in driving efficient deal flow and award processes, and ensure founders, vendors, and partners receive timely communication and payments. You will also serve as an external face of Ripple's ecosystem programs, building relationships with founders, developers, and startup communities around the world. This is a hands-on role for someone who thrives in fast-paced startup environments and has experience building and scaling programs that support fintech founders, developers, and early-stage startups.
Requirements
- 5+ years of experience in operating global or multi-region accelerator programs, grants programs, or founder support initiatives, for venture capital, FinTech, corporations, foundations, or startup ecosystems
- Finance or fintech background, with working knowledge of financial products, capital markets, payments infrastructure, or fintech ecosystems
- Direct experience in the crypto, blockchain, or Web3 industry
- Experience in external, founder-facing, or partner-facing roles
- Strong operational background with owning complex, multi-stakeholder workflows
- Familiarity with capital deployment mechanics for grants, vendor, and partner payments
- Acuity in budgeting, expenditure tracking, and financial reporting
- Proven track record to work collaboratively and cross-functionally to achieve program goals
- Data-savvy and proficiency in data management/data entry processes and standard methodologies
- Strong growth and metrics fluency, including funnel targets, retention analysis, and partner performance benchmarking
- Proficiency working with programmatic toolings, including CRM and reporting platforms (Salesforce, HubSpot, Tableau); program platforms (Submittable, F6S, Airtable); and project management tools (Asana, Notion, Confluence)
- Exceptional organizational and communication skills
- Experience in developing presentation decks on program outcomes and impact
- Close attention to detail with a bias toward action and execution
- Comfortable navigating ambiguity in fast-paced environments with autonomy and accountability
- Active use of AI tools to automate workflows, improve output quality, and build scalable operational systems
Responsibilities
- Run the end-to-end operations of ecosystem growth programs, including grants and accelerator programs, hackathons, and start-up competitions
- Serve as an external representative of Ripple's ecosystem programs, engaging directly with founders, grantees, developers, and partners at events, conferences, and through ongoing relationships
- Drive global program growth by ensuring consistent, high-quality execution across regions
- Partner with finance, legal, compliance, and marketing teams to ensure seamless program delivery and governance
- Monitor budgets, process payments, and ensure fiscal accountability
- Maintain CRMs and dashboards that track program metrics, goals, and achievements
- Develop decks to showcase program outcomes for internal and key industry events and developer conferences
- Coordinate on strategy and execution for promoting and marketing programs
- Continuously identify bottlenecks and implement process improvements
Benefits
- Professional development budget
- In-office collaboration flexibility (10+ days a month)
- Bi-weekly all-company meeting
- Team offsites, team bonding activities, and happy hours
- Competitive bonuses and equity
- Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy
- Industry-leading parental leave policies and family planning benefits
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and fun events