Business Operations Manager, Payments
Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets. It enables exchanges, custodians, banks, trading desks, and hedge funds to securely scale digital asset operations through its patent-pending SGX & MPC technology.
About Fireblocks
Fireblocks is an enterprise-grade platform that provides a secure infrastructure for moving, storing, and issuing digital assets. It enables financial institutions like exchanges, custodians, banks, trading desks, and hedge funds to securely scale their digital asset operations. The company was founded by Michael Shaulov, Idan Ofrat, and Pavel Berengoltz after they investigated a major cyber breach. Fireblocks utilizes breakthrough Multi-Party Computation (MPC) and patent-pending chip isolation technology to secure private keys and API credentials. The platform supports various use cases including treasury management, wallet as a service, tokenization, payments, and DeFi, and provides a complete development platform with APIs, SDKs, and tutorials for building on the blockchain.
Skills
About the Role
You will lead operations for the Payments business unit, reporting to the VP Payments. You'll drive a wide range of initiatives including strategic planning, pipeline management, business process implementation, and product roll-outs. You'll be the engine behind the Payments unit's success, bringing initiatives to life by managing day-to-day programs and leading complex, cross-functional projects. You'll collaborate closely with leadership and cross-functional teams across Product, Engineering, Legal, Customer Operations, Sales, and Compliance to achieve business objectives.
Requirements
- 4+ years in management consulting, business operations, strategy, or product roles at high-growth tech companies
- Proven experience leading global, cross-functional teams on multiple projects in fast-paced, dynamic environments
- Strong ability to influence and motivate people across all levels and tasks
- Analytical and data-driven approach
- Excellent communication, collaboration, organization, and detail-orientation skills
Responsibilities
- Collaborate with the Payment Unit's leadership to identify, define, launch, and drive strategic and operational initiatives
- Drive operational excellence to support execution of Payments business unit goals, including business reviews, sales enablement, system management, and resource planning/allocation
- Manage and deliver complex, cross-functional projects, from day-to-day program management to strategic initiatives
- Act as the primary point of contact for the Payments unit across Product, Engineering, Legal, Customer Operations, Sales, and Compliance teams
- Lead and influence cross-functional, global teams to achieve business objectives
- Manage key relationships and develop processes to track and nurture key stakeholders and customers
- Create engaging content and narratives for internal and external audiences, including product and sales presentations, customer stories, and business insights
- Maintain the unit's knowledge base with a focus on organizational enablement
- Prepare market research and business plans across multiple business domains to support strategic objectives