Senior Professional Services Partners Manager Subcontractor Partner Solutions
GitLab is an AI-powered DevSecOps platform that unifies the entire software development lifecycle into a single application. It helps development, security, and operations teams to collaborate and deliver software more efficiently, with security integrated at every step. The platform is trusted by millions of users and a majority of the Fortune 100.
About GitLab Inc.
GitLab is a comprehensive, AI-powered DevSecOps platform that streamlines the entire software delivery process by unifying the development lifecycle into a single application. It integrates source code management, CI/CD, security, and monitoring to help teams build, secure, and operate software more efficiently. Key features include automated security scans built into the development pipeline and AI-driven tools like GitLab Duo for code suggestions and chat, which enhance developer productivity. GitLab serves a diverse client base, from startups and open-source projects to large enterprises, including over half of the Fortune 100. The platform aims to reduce complexity, accelerate delivery cycles, and strengthen security and compliance for its users.
Skills
About the Role
You will own and improve the global operating model for subcontractor and services partners supporting Professional Services delivery. You will manage partner onboarding, readiness, lifecycle processes, performance, and offboarding; coordinate contracting and engagement workflows; maintain visibility into partner capacity and skills; and drive process improvements and automation across regions.
Requirements
- Experience in subcontractor partner management, Professional Services operations, partner programs, channel or ecosystem roles, or services-partner management within a technology company.
- Experience building, managing, and improving partner operating models or programs for scalable services delivery.
- Knowledge of partner administration, contract processes, and terms and conditions management.
- Ability to work across Professional Services, Sales, Ecosystems, Marketing, Enablement, Finance, Legal, IT, Security, and regional delivery stakeholders.
- Experience managing strategic partner relationships and working with internal stakeholders and external partner executives.
- Program and project management skills, including process documentation, workflow improvement, governance, reporting, and global operations.
- Ability to track partner performance, capacity, readiness, and risk and translate findings into recommendations.
- Familiarity with customer relationship management, professional services automation, procurement, partner portal tools, and GitLab.
Responsibilities
- Own the subcontractor partner operating model, including company onboarding, consultant lifecycle management, access coordination, readiness tracking, status management, and offboarding.
- Develop and execute a global strategy for subcontractor and services partners using capacity, quality, and customer-satisfaction metrics.
- Manage strategic relationships with subcontractor and services partners.
- Identify staffing needs, evaluate partner resources, and maintain visibility into partner skills, capacity, rates, and specialty coverage.
- Support contract and engagement workflows, including work authorizations, purchase orders, invoice routing, retainers, and renewals.
- Improve partner readiness through onboarding guidance, enablement expectations, shadowing requirements, certification alignment, and delivery standards.
- Establish performance scorecards, feedback loops, and compliance mechanisms.
- Drive process improvement and automation for partner onboarding, engagement workflows, and subcontractor operations systems.
Benefits
- Health, financial, and well-being benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
