Senior Product Operations Manager

Skills

About the Role

You will be the connective tissue between Product, Engineering and Go-to-Market, building the operating systems that help product teams decide well and ship with confidence. You'll build voice of customer systems, define success metrics, own product processes and rituals, run early access programs, coordinate launches and maintain roadmap visibility across the org.

Requirements

• 5+ years in Product Operations, Product Management or a related operational role at a high growth tech or SaaS company
• Built processes and programs from scratch and scaled them
• Experience working with AI-native products
• Ability to translate qualitative and quantitative data into recommendations and roadmap inputs
• Ability to drive alignment across Product, GTM and Engineering without direct authority
• Hands-on experience with launch coordination, EAPs or customer feedback loops

Responsibilities

• Build and maintain Voice of Customer systems
• Establish mechanisms for measuring product success including dashboards and KPIs
• Create customer and partner engagement points across the product lifecycle
• Streamline key decision points across teams
• Own and improve product development processes, tooling and team rituals
• Build run-of-business systems such as launch calendars, intake frameworks and RACI structures
• Drive cross-functional alignment across Product, Engineering, Marketing, Sales and Customer Success
• Design and run Early Access and alpha testing programs
• Own launch coordination end-to-end
• Maintain cross-team roadmap visibility

Benefits

• Equity