Senior Product Manager
Skills
About the Role
You will own the end-to-end product lifecycle for our automated identity verification solution, driving compliance, security, and performance. You'll capture market and customer needs, shape strategy and roadmap, and work hand-in-hand with engineering to deliver outcomes. You'll advise sales and customer-facing teams and engage directly with customers on product setup and solution patterns. Your immediate focus will be supporting customer migrations to a new platform driven by regulatory change, with your scope broadening over time to additional platform capabilities. You'll work closely with Product & Technology Leadership and Sales Leadership across DACH and other markets, using GenAI-enabled tooling responsibly to accelerate your work.
Requirements
- Degree in Business, Computer Science or related field
- 8 years in product roles with end-to-end ownership
- Proven customer facing experience
- Technical fluency in APIs/architecture
- Agile proficiency with Jira/Confluence
- Practical, responsible use of GenAI
- Experience with Enterprise customer migration is preferable
- German and English language skills
Responsibilities
- Define measurable goals and KPIs for adoption, quality and satisfaction and drive outcome-oriented delivery
- Maintain an outcome-focused roadmap that converts market, regulatory and customer insights into prioritized initiatives
- Align roadmap priorities with leadership and sales
- Translate roadmap items into epics, user stories and testable acceptance criteria
- Lead backlog refinement, sprint planning and reviews
- Make trade-offs on scope, quality and timelines
- Coordinate release readiness and enablement
- Rapidly triage issues and gather context to coordinate fixes
- Run post-incident reviews and capture preventive actions in the backlog
- Communicate incident status to customer-facing teams and customers
- Define pragmatic migration plans, cutover guidance and deprecation strategies
- Create customer enablement materials and track adoption and risks
- Join customer meetings with Sales and Customer Success to validate value propositions via interviews, prototypes and pilots
- Use GenAI to accelerate discovery, specification, incident summaries and reporting while ensuring human oversight and compliance
Benefits
- Access to the nilo mental health platform including 1on1 sessions
- Access to Udemy training platform with unlimited content and certification
- Support on equipment for remote work
- Flexible working hours
- Regular onsite gatherings, internal initiatives and summer parties
- Paid special leave days
- Workcation possibilities to combine work with travel