Principal Product Manager

Skills

About the Role

You'll lead the product strategy and roadmap for login, sign-up, subscription access and sharing, and profile management across Gen's ecosystem. Joining the Accounts and Entitlements team, you'll work on shared components that power licensing, subscription management, e-commerce integrations, partner support, and more. You'll collaborate with a wide range of teams to deliver secure, scalable, and consistent user experiences, operating in a highly visible, cross-functional role with broad organizational impact. You'll deliver seamless and secure account access and profile experiences for millions of users, define a unified product vision, and use data and user insights to continuously improve usability, conversion, and customer satisfaction.

Requirements

• 5+ years in product management, ideally focused on the account experience—including authentication, security, access to services, and profile management
• Proven experience designing and delivering scalable platform solutions that support subscription access and user account management across multiple products
• Comfortable working with APIs, backend services, and data systems
• Experience in global, matrixed organizations with cross-functional stakeholders

Responsibilities

• Deliver seamless and secure account access and profile experiences for millions of users
• Define and drive a unified product vision aligned with business goals and user needs
• Enable scalable platform capabilities that reduce duplication and improve consistency
• Align teams around shared KPIs and success metrics for account-related experiences
• Continuously identify opportunities to improve performance, usability, and customer satisfaction
• Design intuitive, scalable and personalized login and account experiences across Gen products
• Translate user, technical, and business requirements into cohesive, platform-wide experiences
• Collaborate across UX, engineering, support, and business teams to ensure cohesive delivery
• Use data and user insights to improve usability, conversion, and customer satisfaction
• Shape and own KPIs for login and account experiences and drive continuous improvement

Benefits

• 401(k) match
• health insurance options
• disability coverage
• life insurance
• unlimited paid time off
• flexible working options