Senior Operations Manager
Pearl Abyss is a South Korean video game developer and publisher known for open-world action-adventure and MMORPG titles such as Black Desert Online, Black Desert Mobile, and Crimson Desert. The company develops its own game engine and focuses on creating immersive, visually rich gaming experiences, serving a global player base across PC, console, and mobile platforms.
About Pearl Abyss
Pearl Abyss is a South Korean game development company that creates and publishes titles including Black Desert Online, Black Desert Mobile, Black Desert Console, and Crimson Desert. The company emphasizes its own proprietary game engine technology and describes its mission around themes such as 'Global Lab: Beyond the Limits' and 'Games: Unforgettable Adventures,' positioning itself as a global leader in game development. Recent news highlights include major updates to Black Desert Mobile (a new PC launcher, server, and fishing remaster), Crimson Desert surpassing 5 million copies sold worldwide, and expansive PvP content updates for Black Desert Online and Console, including the Arena of Solare Season 9 and North America vs Europe competitive events at Heidel Ball 2026. The company serves a global community of players ('Adventurers') and maintains offices/operations supporting recruitment, partnerships, and community engagement worldwide, with clients/audiences spanning PC, console, and mobile gamers internationally.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This critical leadership role shapes the operational framework for Pearl Abyss titles in Europe, including Black Desert, Crimson Desert, DokeV, and PLAN 8. The position coordinates global teams across Live-Ops, Community, Localization, Marketing, Product Management, and Public Relations while driving operational excellence and sustainable growth.
Requirements
- Bachelor’s degree or equivalent experience in Business, Project Management, Computer Science, or a related field.
- 5+ years of experience in live game operations, product management, or production in a senior or lead capacity.
- Professional-level English fluency with exceptional corporate communication skills.
- Ability to work effectively in high-pressure environments and maintain global stakeholder relationships.
- Deep technical knowledge of online game live services, infrastructure, and deployment pipelines.
- Advanced time-management, risk-assessment, and organizational skills.
- Flexibility to work evenings and weekends during critical launches or live incidents.
- Willingness to travel internationally for global alignment.
- Professional-level Korean fluency preferred.
- Deep knowledge of Black Desert Online and its community ecosystem preferred.
- Passion for video games and current industry trends preferred.
- Experience with Slack, Google Workspace, Microsoft Office, JIRA, and Confluence preferred.
- Experience managing gaming communities and player-facing initiatives preferred.
Responsibilities
- Directly manage, mentor, and inspire a high-performing team of Live Operations managers, coordinators, and specialists.
- Conduct performance reviews, set KPIs, and foster a collaborative, inclusive, and growth-oriented team culture.
- Lead and optimize communication pipelines between global teams across time zones and channels.
- Act as the primary operational bridge between Europe and global headquarters.
- Author, develop, and execute comprehensive live service operational plans.
- Monitor, mitigate, and report on critical live service issues.
- Establish, monitor, and analyze macro-level KPIs to identify systemic improvements.
- Implement long-term solutions to systemic operational issues.
- Manage high-impact operational projects from inception through execution and post-mortem analysis.
- Serve as the escalation point for critical live-service incidents and lead resolution strategies and post-incident reviews.
Benefits
- Competitive salary
- 25 days of paid leave based on full-time employment
- Public transport expense coverage up to €450 per month
- Lifestyle wallet with €150 per month in gift cards
- Personal and professional growth wallet of €1,200 per year
- Monthly healthcare allowance of €150
- Special birthday and holiday benefits totaling €600 per year
- Sponsored lunch in the office
- Free snacks and refreshments
- Free medical check-up
- Healthy lifestyle support including gym memberships and therapy sessions