Senior Operations Analyst
Alterya by Chainalysis is an AI-powered crypto fraud prevention tool designed to safeguard customers from authorized push-payment (APP) fraud and secure platforms with advanced threat intelligence.
Funding
Investors
Projects
About Alterya by Chainalysis
Alterya by Chainalysis connects crypto fraud across financial identifiers to block scams instantly. It safeguards customers from authorized push-payment (APP) fraud and secures platforms with AI-powered threat intelligence. The service detects and blocks fraudulent payments before funds leave a customer's account, monitors over $8B in monthly transactions, and protects over 100M users. It helps businesses grow by reducing false declines and increasing approval rates, thereby building customer trust and ensuring compliance with fraud management regulations. Alterya provides 360° protection from scams and money mules by automatically preventing payments to scammers, identifying fraudulent accounts during KYC processes, linking scam activity across networks with reliable intelligence, and tracking fraudulent activity on the platform.
Skills
About the Role
You'll support the general employee population throughout Chainalysis alongside the BizTech Operations team. You'll assist with employee onboarding, technical troubleshooting, and support across a broad range of hardware and software, all while creating the best possible experience for employees at Chainalysis. You'll develop strong relationships with business partners in the Israel office through trust and operational excellence, while collaborating with and supporting the wider organization alongside the BizTech Operations team.
Requirements
- Broad knowledge across several core IT systems (Google, Slack, JAMF, Atlassian, Microsoft, Okta)
- Knowledge in Networking solutions (Meraki), AV solutions (Logitech, Google Meet), Hardware troubleshooting (Apple, Windows)
- Demonstrated experience in roles of similar scope, preferably within technology companies
- Strong experience working with and supporting teams of diverse backgrounds across multiple departments
- History of demonstrating adaptability, resilience, support, and diversity within teams
- Able to convey technical information to diverse audiences with varying levels of expertise
- Demonstrated experience working within a support team and collaboration across multiple locations
Responsibilities
- Improve the daily efficiency of customers by providing top level service
- Solve IT challenges to unlock the productivity of technology customers and partners
- Help implement security team recommendations and best practices
- Assist with the automation of qualifying tasks and support requests
- Participate in the creation and optimization of processes and policies to best support customers
- Develop key working relationships to help achieve outstanding outcomes
- Document processes and procedures for the team and customers