Senior Officer Treasures Service Specialist Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will welcome customers, manage check-in, queues, ticketing, and seating, and resolve or escalate inquiries. You will promote digital banking, mentor service ambassadors, support bank hall operations and transactional duties, identify service improvements, participate in daily huddles, and assist with front-office and branch operational tasks.
Requirements
- At least 1 year of customer service experience with bank reference
- HKCEE or HKDSE with passes in English, Chinese, and Mathematics
- Customer service skills
- Communication and interpersonal skills
- Ability to work independently and as a team player
- Fluency in Cantonese, Mandarin, and English
Responsibilities
- Welcome customers at the branch
- Manage customer check-in, waiting times, ticketing, seating, and queue flow
- Address customer inquiries and resolve or escalate issues
- Maintain a clean, organized, and welcoming branch environment
- Follow service guidelines and standards
- Promote DBS RED values in customer interactions and operational tasks
- Guide customers in adopting and using digital banking channels
- Mentor service ambassadors
- Support bank hall operations, including transactions, onboarding, and advisory services
- Identify service enhancement and process optimization opportunities
- Support service-improvement initiatives
- Participate in daily huddles and analyze customer feedback
- Provide backup transactional support and assist with front-office and branch operational duties