Customer Excellence Junior Agent
Lunar Group A/S is the Danish parent company of Lunar’s active Nordic digital-banking and financial-services businesses.
Funding history
Projects
About Lunar Group A/S
Lunar Group A/S is headquartered in Aarhus and is the parent company of Lunar Bank A/S, Lunar Block A/S, Moonrise Banking Services A/S, and Lunar Journey AB. Its group businesses provide regulated digital banking, business banking, Nordic banking-services/payment connectivity, and crypto-asset trading across Denmark, Sweden, and Norway.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer inquiries by phone and in writing, assess individual user needs, and provide appropriate support. You will share feedback and ideas to improve products and processes, and help achieve service-level and efficiency goals from the Stockholm office.
Requirements
- At least 1 year of service and sales experience
- Written and verbal Swedish communication
- Written and verbal English communication
- Customer service
- Problem-solving
Responsibilities
- Handle customer inquiries by phone and in writing
- Assess individual user needs and provide support
- Provide feedback and ideas to improve processes and products
- Help achieve service-level and efficiency goals