Senior Officer Customer Service Ambassador
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process cash, cheque, remittance, and foreign-exchange transactions and provide counter services. You will manage account-opening and closure procedures, rotate through branch administration duties, identify sales opportunities, resolve customer requests, and follow banking policies, regulatory requirements, security controls, and compliance procedures.
Requirements
- Professional degree, preferably in Business or Finance
- Pass certificate for Financial Market Common Sense and Professional Ethics
- Trust business professional examination certificate
- Entry-level foreign-exchange professional certification or more than three months of relevant foreign-exchange experience
- Mandarin and basic English communication skills
- Knowledge of banking products and services
- Familiarity with banking operating systems and accurate transaction processing
- Ability to manage multiple priorities and time effectively
Responsibilities
- Process cash, cheque, domestic and international remittance, and foreign-exchange transactions
- Provide counter services and update customer information
- Process account-opening and account-closure procedures
- Rotate through branch administrative duties, gift control, and equipment maintenance
- Conduct periodic customer review and care activities
- Identify potential customers during counter transactions and refer them to sales staff
- Provide service according to required standards
- Handle and follow up on customer enquiries, requests, and transactions
- Meet customer-satisfaction targets
- Comply with bank policies, procedures, security controls, and compliance measures
- Comply with government and financial-regulator rules