Senior Manager Global Premier Support
Databricks is a data and AI platform that lets organizations build analytics, AI agents, and applications on a unified, governed lakehouse.
Funding history
Investors
About Databricks
Data engineers, analysts, and AI teams use Databricks to process large datasets, build reliable pipelines, and train models on a single governed platform. Users can run SQL analytics, serve ML predictions in real time, and deploy AI agents grounded in enterprise data. Its open lakehouse architecture provides consistent security and governance across analytical and operational workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and develop a team of Designated Support Engineers delivering white-glove enterprise support. You will improve support processes, coordinate technical issue resolution with customers and internal stakeholders, enhance programs, and conduct internal and external Support Experience QBRs.
Requirements
- 15+ years of industry experience
- 6+ years of management experience
- Experience hiring and scaling high-performing support or field teams
- Ability to work with strategic customers and manage competing priorities
- 5+ years of technical experience with Python, Java, Scala, SQL databases, Linux or Unix systems, or cloud platforms is preferred
- 5+ years of technical support or field leadership experience managing global technical teams
- Ability to travel occasionally to team locations
- Experience working with Sales, Field Engineering, Product Management, and Engineering
- Experience influencing senior executives and customer leaders
- Bachelor's degree in Computer Science or a related field
Responsibilities
- Hire, onboard, and develop Designated Support Engineers
- Operationalize process improvements to meet team performance KPIs
- Partner with field, engineering, support, and cross-functional stakeholders
- Contribute to support program enhancements
- Coordinate resolution of technical blockers with customers and account teams
- Conduct internal and external Support Experience QBRs